Business and Innovation Management
Processes and systems required for an organisation to develop, bring to market and support the delivery of products and services
Customer Acquisition
Find potential customers and convert them into customers:
Marketing – find potential customers - ”Qualified Leads”
Sales – convert ”Qualified Leads” into customers
Customer Success
How we support our customers to gain the most value from our products and services:
Onboarding – commission product/service for customer
Training – training for users in their use of the product
Customer Support – self-support (online help), ticket management, etc
Online Help - allow customer to find answers to their questions
Ticket Management - resolving issues and identifying improvement to our products
Continuous Improvement
How we continually improve as a company:
Idea Management
Product Ideas - Delivering products/features that customers really want
Process and System Improvement Ideas - identify ways that we can improve the way we work
Issue Management - Fix issues (eg: bugs) that have been identified
Strategy and Planning
How we develop a strategy and plan to deliver products:
Strategy - what is our business/innovation strategy to be successful
Roadmapping - when are new products/platforms and features to be delivered in order to achieve the strategy
Product Development
How we develop and enhance our products and services:
Product Enhancement – enhancements (including bug fixes) to existing products
New Product Development - develop new products
Product Knowledgebase - information about our products that can be used to support customers
Delivery
How we plan and deliver product (and supporting activities) as a company:
Project Management – deliver projects successfully
Scrum – delivery approach
Release Management – updates to our products
Processes and Systems
The processes and systems to support the operations of the business:
Processes - Articulation of Our Way, a collection of integrated processes that allow us to effectively and efficiently delivery on the business strategy
Systems - The right tools to support our processes
To discover what processes and systems would help your business, contact us.